A new report by
Deloitte Access Economics
reveals that the future of work will retain a human face, although Australia’s worsening skills shortage requires urgent action from policymakers.
“There is clearly some anxiety about the future of work. Will robots send unemployment soaring? Will the advance of automation mean we lurch from one insecure job to another?” says Deloitte Australia CEO Richard Deutsch. “We say there’s no need to be scared, and that businesses need to be brave, not afraid.”
The report dispels three myths around the future of work. Contrary to beliefs that artificial intelligence and automation will take over jobs, new technologies will in fact create as many jobs as they render obsolete.
“Technology is driving change in the way we work, and the work we do, but ultimately it’s not a substitute for people,” says Deloitte Access Economics partner and lead report author David Rumbens. “Technology is much more about augmentation than automation, and many more jobs will change in nature because of automation, rather than disappear altogether.”
Employment is also growing in roles that are difficult to automate.
“Jobs increasingly need us to use our hearts – the interpersonal and creative roles, with uniquely human skills like creativity, customer service, care for others and collaboration that are hardest of all to mechanise,” Mr Rumbens says. “Much of the boring, repetitive work will be taken care of by technology, leaving the more challenging and interesting work for humans.”
Deloitte’s report also dismisses claims that people will have many jobs over the course of their careers and are no longer working in offices. Work is in fact becoming more secure and Australians are staying in their jobs longer than ever, while city CBDs are projected to remain a focal point for workers with few employees currently working remotely.
However, Australia currently faces numerous skill shortages across a range of areas central to the future of work. Today, the average worker lacks nearly two of the 18 critical skills advertised for a job. This is equivalent to 23 million skills shortages across the economy, a gap which will continue to grow.
“If we continue as we are, our national skills shortage will grow to 29 million by 2030, and far-and-away the bulk of those ‘missing skills’ will be those of the heart,” Mr Rumbens says.
Skills shortages of the heart identified in the report include customer service, leadership, sales and innovative thinking. These shortages will be most prolific in industries where people are central to driving how businesses create value.
The report also reveals that in all industries except agriculture, demand is expected to exceed supply in all top five skills sought by employers by at least 100 percent.
“Business leaders have to make active choices, and just buying skills won’t be enough, they will have to adopt an investment frame of mind and train them,” Mr Rumbens says.
Ensuring Australians have the skills they need, matching the needs of Australian businesses with the capacities of workers and encouraging more flexible workplaces could lift Australia’s national income by $36 billion per year by 2030.
The report includes a number of checkpoints that business leaders and policymakers can use to inform and drive action such as:
- Identifying human value
- Forecasting future skills needs
- Re-training, re-skilling and re-deploying
- Talking about technology honestly
- Recruiting and developing social and creative skills
“People, and their unique interpersonal and creative skills, will be central to the future of work, and how we structure this future, and prepare our workers, will say a lot about us as a society,” Mr Deutsch says. “Our decisions now will be a key driver of our economic success.”
You can read a summary of the report which includes interactive graphs
here.