Blog Layout

AIIA USA Government and Business Trade Delegation 2-10 May 2022

Mark Nicholls

National Deputy Chair of the AIIA Mark Nicholls shares some highlights, relating to AI, Cybersecurity and Community and Sustainability best practice, of the AIIA's 2022 USA Government and Business Trade delegation tour he attended over nine days in early May 2022. 

With so few opportunities to travel overseas, it was an immense pleasure to travel and combine it with being hosted by some of the leading technology companies in the world, and a range of inspiring and knowledgeable industry colleagues, from within government and industry.

 

This was the May 2022 United States Trade Delegation for the Australian Information Industry Association (AIIA) – Australia’s peak body representing the information and communications technology industry. It was the AIIA’s first trade delegation since November 2019. In the world of digital technology, there has been an enormous amount of change in those two and a half years, most of which were pandemic affected. The digital technology sector has played a massive role over this time. So, what has changed, and what did we learn?

 

Artificial Intelligence 

In 2019, it was the shiny new toy in the playground, and we saw two ways in which this toy was being played. Some of our hosts were accelerating adoption as quickly as they could, talking a “big game”, and addressing ethics concerns with lots of reassuring words. The other group was more like the supervisors in the school yard, advising caution, the need for considered debate, and not getting too far ahead of public expectations.

 

In 2022, there was more alignment and more maturity. Client choice in adoption of AI into product suites, ethics, and the need for social license was front of mind. There was a recognition that there are risks albeit the discussion was more nuanced than usual, that the public should be more engaged and consulted, that regulation may be necessary while realizing it may also be too early for that, as there remains more to understand and consider e.g., Intel, IBM, AWS, ServiceNow.

 

There was strong and unified leadership presented present.

 

Cybersecurity

In 2019, there were minimal references to cybersecurity. In 2022, it featured in the majority of presentations to varying degrees, with some presentations being dedicated solely to cyber. We learned about companies’ own cybersecurity practices and various cyber threats and how they are managing them, nation state actor cyber activity, and Ukraine’s defence of its own assets from Russian attack - including some examples of coordinated cyber-military attacks.

 

The presentations  were again all highly informative and interesting as well as another opportunity to see the reality of the risks in this area.

 

Supporting Customer Transformation

In 2019, some hosts presented on how they align to customer’s needs and supported their transformation objectives but there was generally a very strong product and service development focus, demonstrating their features and capabilities. This made for interesting viewing but also portrayed a very internal focus from many of our hosts. 

 

In 2022, more of our hosts focused on how they are understanding and aligning to their customer’s needs and aiming to support their customers as they digitize and transform e.g., SAP, CISCO, IBM, Infosys, Adobe, Apple. This included their products and services but went beyond that with more empathy shown for the challenging journey their customers face with transformation and how they would support this.

 

This seemed genuine and is a good thing in my view. Perhaps, it is a recognition of how difficult the last few years have been for everyone and the heightened need for continuing the transformation journey.

 

Customer Experience

In 2019, there was some but limited focus on customer experience. As outlined above, there was a lot of talk about features and capabilities and the investment that was being made in these areas, including AI.

 

In 2022, consistent with the greater focus on supporting customers, there were also more references to customer experience. This was reflected in presentations on our hosts purpose and objectives, such as CISCO, AWS and Salesforce, and in presentations on products and services e.g., SAP, ServiceNow, Infosys, Adobe.

 

This could be that they targeted their presentation in-line with the Australian Government representative’s interests in this area or it could be a core part of their story. Either way, it was good to see a stronger focus on customer experience.

 

Enabling data use cases

In 2019, there was a lot of discussion on data, data management, and the data required to feed AI. The discussion on effective use and untapped value was a consistent theme throughout.

 

In 2022, data was a given. There was acceptance that we all have it, we are all managing it, and there is much that can be done with it. So, there was less discussion on data, but those presentation/discussions that did occur were focused on particular problem areas. Specific data management challenges, highlighted by the Info-Tech, Intel, and IBM hosts, and new technology to support improved data management across domains (e.g., Snowflake) were topical.

 

Supporting Work from Home

In 2019, this was not a thing. There was the emergence of Teams, the rise of Zoom, and the response from Webex. Microsoft and CISCO profiled their capabilities in this area as they embarked in competition for the space, although nobody knew what was around the corner.

 

In 2022, we have all been through the work from home phenomena. All host organisations had also been dealing with the same challenges. Some are adopting a largely remote workforce, and some are working towards a hybrid. None are planning on a return to full on-site work. Several hosts did profile how they are catering for this remote/hybrid working arrangements in their products and services and how they can support their clients in this area e.g., SAP and CISCO.

 

Interestingly, some hosts noted that they had offered work from home pre-pandemic, and they had now lost their staffing competitive advantage as everyone was allowing it.

 

Clearly, work from home is here to stay, and nobody has all the answers. Even the leading tech firms are grappling with it.

 

Community and Sustainability

In 2019, there was lots of talk of community responsibility. This was focused largely around accommodating staff interests for servicing or not servicing companies or projects that staff did or did not support.

 

In 2022, there was no talk about these types of issues. There was very solid performance and commitments in relation to sustainability and carbon footprint and clear evidence of our hosts demonstrating strong achievements in this area e.g., Salesforce and Infosys.

 

For further information on this sustainability topic from the delegation, and more, please also see AIIA General Manager, Policy, Simon Bush article here.

https://www.innovationaus.com/pockets-of-excellence-australia-is-a-leader-in-digital-govt/

 

List of Delegates

National and Multinational companies:

  • Adobe, Amazon Web Services, CDC Data Centres, CISCO, Deloitte, IBM, Infosys, Info-Tech, Intel, Kyndryl, KPMG, Lab3, Microsoft, ServiceNow, Snowflake, SAP.
  • Small Medium Australian companies:
  • Information Professionals Group
  • Reason Group
  • SYPAQ Systems
  • Zepto

Government representatives from:

  • Digital Transformation Agency, Department of the Prime Minister & Cabinet, Attorney-General’s Department, Department of Defense, Department of Veterans Affairs, Department of Agriculture, Water and the Environment, Services Australia, Australian Taxation Office, Service NSW, eHealth NSW & Chief Information Officer NSW Health.



Mark Nicholls is a partner and CEO of Information Professionals Group as well as National Deputy Chair of the AIIA. Contact: mark.nicholls@informpros.com

By By Harley Paroulaksis, CEO Paspalis, CEO Darwin Innovation Hub 20 May, 2023
Getting asked what we look for in deals is one of the most common questions I get as an investment manager.
20 May, 2023
The Small Business Association of Australia is dedicated to supporting SMEs, acting as their voice to government and helping them connect, grow, and prosper well into the future.
By By Shiv Meka 20 May, 2023
Sensibles may sound like science fiction, but this revolutionary technology is making waves in aged-care facilities, and has the potential to transform health monitoring at scale.
28 Mar, 2023
Alice Springs and the deserts of Central Australia don’t sound like a food basket, but they are for businesswoman and bush foods innovator Rayleen Brown.
By Gillian Cumming 28 Mar, 2023
A new report aims to lay the foundations for a deeper and more meaningful and equitable relationship between Indigenous and non-Indigenous Australians in the mining transition sector.
By Dr Saraid Billiards - CEO of the Association of Australian Medical Research Institutes. 27 Mar, 2023
If the health and medical research sector in Australia is to move forward, it must address gender equity, diversity, and inclusion- which means making the sector a safe and inclusive workspace for all.
27 Jan, 2023
A ground-breaking sheep technology system is bettering the businesses and lives of Australian sheep breeders thanks to a revolutionary combination of software, hardware, and support never before combined into one cohesive unit.
27 Jan, 2023
ANCA took an early view to look beyond Australia’s shores whilst developing advanced manufacturing technologies now viewed as ‘business as usual’
By Andrew Downs 27 Jan, 2023
As Australia grapples with a critical skills shortage, many are now encouraging young people to embrace a career in the trades, where a wealth of opportunities awaits.
By By Ben Kehoe 27 Jan, 2023
In 2016 I published a blog article titled Moonshots for Australia: 7 For Now. It’s one of many I have posted on business and innovation in Australia. In that book, I highlighted a number of Industries of the Future among a number of proposed Moonshots. I self-published a book, Innovation in Australia – Creating prosperity for future generations, in 2019, with a follow-up COVID edition in 2020. There is no doubt COVID is causing massive disruption. Prior to COVID, there was little conversation about National Sovereignty or supply chains. Even now, these topics are fading, and we remain preoccupied with productivity and jobs! My motivation for this writing has been the absence of a coherent narrative for Australia’s business future. Over the past six years, little has changed. The Australian ‘psyche’ regarding our political and business systems is programmed to avoid taking a long-term perspective. The short-term nature of Government (3 to 4-year terms), the short-term horizon of the business system (driven by shareholder value), the media culture (infotainment and ‘gotcha’ games), the general Australian population’s cynical perspective and a preoccupation with a lifestyle all create a malaise of strategic thinking and conversation. Ultimately, it leads to a leadership vacuum at all levels. In recent years we have seen the leadership of some of our significant institutions failing to live up to the most basic standards, with Royal Commissions, Inquiries and investigations consuming excessive time and resources. · Catholic Church and other religious bodies · Trade Unions · Banks (and businesses generally, take casinos, for example) · the Australian Defence Force · the Australian cricket teams · our elected representatives and the staff of Parliament House As they say, “A fish rots from the head!” At best, the leadership behaviour in those institutions could be described as unethical and, at worst….just bankrupt! In the last decade, politicians have led us through a game of “leadership by musical chairs” – although, for now, it has stabilised. However, there is still an absence of a coherent narrative about business and wealth creation. It is a challenge. One attempt to provide such a narrative has been the Intergenerational Reports produced by our federal Government every few years since 2002. The shortcomings of the latest Intergenerational Report Each Intergenerational Report examines the long-term sustainability of current government policies and how demographic, technological, and other structural trends may affect the economy and the budget over the next 40 years. The fifth and most recent Intergenerational Report released in 2021 (preceded by Reports in 2002, 2007, 2010 and 2015) provides a narrative about Australia’s future – in essence, it is an extension of the status quo. The Report also highlights three key insights: 1. First, our population is growing slower and ageing faster than expected. 2. The Australian economy will continue to grow, but slower than previously thought. 3. While Australia’s debt is sustainable and low by international standards, the ageing of our population will pressure revenue and expenditure. However, its release came and went with a whimper. The recent Summit on (what was it, Jobs and Skills and productivity?) also seems to have made the difference of a ‘snowflake’ in hell in terms of identifying our long-term challenges and growth industries. Let’s look back to see how we got here and what we can learn. Australia over the last 40 years During Australia’s last period of significant economic reform (the late 1980s and early 1990s), there was a positive attempt at building an inclusive national narrative between Government and business. Multiple documents were published, including: · Australia Reconstructed (1987) – ACTU · Enterprise Bargaining a Better Way of Working (1989) – Business Council of Australia · Innovation in Australia (1991) – Boston Consulting Group · Australia 2010: Creating the Future Australia (1993) – Business Council of Australia · and others. There were workshops, consultations with industry leaders, and conferences across industries to pursue a national microeconomic reform agenda. Remember these concepts? · global competitiveness · benchmarking · best practice · award restructuring and enterprising bargaining · training, management education and multiskilling. This agenda was at the heart of the business conversation. During that time, the Government encouraged high levels of engagement with stakeholders. As a result, I worked with a small group of training professionals to contribute to the debate. Our contribution included events and publications over several years, including What Dawkins, Kelty and Howard All Agree On – Human Resources Strategies for Our Nation (published by the Australian Institute of Training and Development). Unfortunately, these long-term strategic discussions are nowhere near as prevalent among Government and industry today. The 1980s and 1990s were a time of radical change in Australia. It included: · floating the $A · deregulation · award restructuring · lowering/abolishing tariffs · Corporatisation and Commercialisation Ross Garnaut posits that the reforms enabled Australia to lead the developed world in productivity growth – given that it had spent most of the 20th century at the bottom of the developed country league table. However, in his work, The Great Reset, Garnaut says that over the next 20 years, our growth was attributable to the China mining boom, and from there, we settled into “The DOG days” – Australia moved to the back of a slow-moving pack! One unintended consequence of opening our economy to the world is the emasculation of the Australian manufacturing base. The manic pursuit of increased efficiency, lower costs, and shareholder value meant much of the labour-intensive work was outsourced. Manufacturing is now less than 6% of our GDP , less than half of what it was 30 years ago!
More Posts
Share by: